Policies

Terms & Conditions
Lucy Annabella Ltd (trading name Lucy Annabella Organics) ("we", "us" or "our") provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions").

By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1) About Lucy Annabella Ltd
Lucy Annabella Organics is a trading name of Lucy Annabella Ltd, an Irish developer, manufacturer & online retailer of organic aromatherapy skin care and fragrances. Our registered office address is 175 Ballygawley Rd, Dungannon, Co Tyrone, N. Ireland, BT70 1RX.  The company is registered at Companies House in Northern Ireland and the company registration number is 607435.  VAT registration number is 125063544.

2) Prices
The prices shown on the Site are all inclusive of VAT at 20% (where applicable at the current rates) and are exclusive of delivery charges.  The default currency of the Site is GBP (Great British Pounds) and you can select to view prices in EURO and USD currencies.

3) Product Information
We do our best to ensure that all information, descriptions, ingredients listings, photographs and prices of products appearing on the Wesbite are correct at the time when the relevant information was entered onto the system. Though we aim to keep the website as up to date as possible, all information is provided in good faith but the information including product descriptions, product sizes, product images and ingredients appearing may not always reflect the product exactly at the moment you place an order.

4) Online Orders
When you place an order with Lucy Annabella.com we will send you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card.

If you require a VAT invoice or If you require any further information regarding your order(s) please contact us. We may not accept your order if we suspect fraudulent activity or violation of our Terms and Conditions.  If for some other reason we are unable to fulfil your order, we will contact you by email or telephone.

5) Payment
You may pay using credit/debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

6) Security
We never store your complete credit card details or keep such information anywhere in our systems. 

7) Delivery
We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party. Your parcel will only be considered missing if it fails to arrive 15 working days after the approximate delivery date indicated in your order dispatch notification email.

We dispatch most orders within 1 working day. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible; your order may already have been shipped. If your order has been shipped our returns policy will then apply.

8) Intellectual Property
All the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of Lucy Annabella Ltd. The Content of the Site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

9) Personal details
Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. We do not store credit card details nor do we share customer details with any 3rd parties.

10) Personal Privacy 
We will only contact you to answer your queries, send you your order confirmation, follow up emails or contact you about any issues with payment or your order and to inform you about changes to your account. We will not contact you by e-mail anytime else.

11) Your Personal Information
By submitting your details on our Website you accept that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You can cancel your account at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Lucy Annabella's best interests to do so.

12) Medical Liability
Any information provided on this site including our blog and information related to well-being and health is provided in good faith and should not be taken as being prescriptive. You should be aware that no one can guarantee the effects of natural remedies and anything can be dangerous if used inappropriately.  Lucy Annabella Organics will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to.

13) Complaints
If you have any complaints or wish to discuss any matter in respect of the goods please contact us.

14) General
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

15) Delivery 
See Our Delivery Information Section

16) Privacy & Cookies

What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. Cookies are what are often used so that sites can remember who you are to save you time when you re-visit a site.  Our site statistics software currently also uses Cookies to allow us to measure the level of activity occurring on the site. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent, or download a web browser, which prevents cookies from being stored at all.  http://www.google.com/policies/privacy/ads/

Site Statistics
We gather data regarding the visitors to this Website using cookies and code, which is embedded, in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Analytics does not gather any Personally Identifiable Information of visitors to the site. We use and store only the general type of information to help us improve our websites services to our customers.

Personal Information
If you have made a purchase from our site, or signed up to receive our newsletter, we may occasionally update you on our latest products, news or offers via e-mail.

We do not share your personal information with any third parties except when we need to fulfil your order. Please note all customer data is stored securely.

You have the option of opting out from continuing to receive these communications from us. Just click unsubscribe on the bottom of any of our past newsletter or

Alternatively,

·       E-mail us using the subject line Unsubscribe Me.

Your Consent
We will never sell your name, address, e-mail address or personal information to any third party without your express permission.

Contact Us
Should you have any further questions on this policy, please contact us.